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Refund Policy

This policy explains when a refund may be issued for paid Ogroshor plans and how billing corrections are handled.

1. Eligible refund scenarios

Duplicate charges, failed upgrades with charge captured, or technical billing errors verified by our support team.

2. Non-refundable scenarios

Change of mind after substantial plan use, or claims based only on exam results or selection outcomes.

3. Request timeline

Email support@ogroshor.com within 7 days of the disputed charge using your registered phone number and payment reference.

4. Processing time

Verified requests are usually processed within 7–15 business days based on payment channel rules.